Illinois Security Guard Practice Exam

What traits and abilities will help a security guard diffuse potential problems such as an angrypatron?

1. Responding well

2. Recognizing cultural and psychological diversity

3. Hold people to high standards

4. All of the above

The correct answer is: All of the above

The correct answer is 'All of the above' because each of the traits and abilities listed can play a role in diffusing potential problems such as an angry patron. A security guard's ability to respond well is important as it can help to de-escalate a situation. A favorable response usually involves communicating clearly, showing empathy, and maintaining composure even when dealing with difficult people. By reassuring the individual and managing the situation efficiently, it helps to prevent the situation from escalating. Recognizing cultural and psychological diversity is also important when handling potential issues. Everyone has a unique perspective, which is influenced by their culture and psychology. Appreciating and acknowledging these differences can help in understanding why a person might act a certain way. It also helps in shaping the approach to be used in addressing the situation. Holding people to high standards pertains to accountability. By ensuring that everyone adheres to the set standards and guidelines, it can discourage inappropriate behavior that could potentially lead to problems. So, these individual attributes, when combined, can assist a security guard effectively in easing potential issues. Hence, 'All of the above' is the correct answer.