Illinois Security Guard Practice Exam

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Study for the Illinois Security Guard Test. Explore flashcards and multiple choice questions with hints and explanations. Prepare for success!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

While working as a Security Guard you notice a person with a disability having difficulty entering the doors with their wheelchair. What should you do?

Approach and ask if they would like your assistance.
Approach quickly before they have an accident and push the wheelchair to correct the problem.
Monitor them until they ask for assistance.
Continue your duties as the situation is personal and none of your business.

The correct answer is: Approach and ask if they would like your assistance.

The most appropriate action is to approach and ask if they would like your assistance. This response is rooted in respect and consideration for the individual's autonomy and comfort. By offering assistance rather than assuming they need help or intervening without consent, you empower the person to make their own decision about whether or not they require aid. This approach also fosters a sense of dignity and respect for individuals with disabilities, ensuring that they feel valued and included. Furthermore, this response aligns with best practices in customer service and safety protocols, which emphasize the importance of communication and consent in any assistance offered. It recognizes that individuals may have different preferences regarding help, and your readiness to ask first respects their agency in deciding how they wish to navigate their environment.